LEGAL REFERENCE

Your Privacy Matters to Us

We built deluna188 around your trust. This privacy policy shows exactly how we collect, use and protect your personal information when you open an account, deposit via DANA...

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deluna188 Your Privacy Matters to Us

How We Handle Your Information

deluna188 collects personal information you provide during account registration, including your name, email, phone number and identity verification details. We also collect payment information when you deposit through DANA, OVO, GoPay or QRIS. This data helps us verify your identity, process transactions, prevent fraud and comply with local regulations in supported regions. We never sell your information to third parties. Your data

is encrypted and stored securely on protected servers.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any...
Account Settings Review and update your personal information anytime in...
Data Requests Request a copy of your personal data or...
WHY VISITORS TRUST US

Privacy Standards We Follow

Encryption Standard

All data transmitted between your device and our servers uses industry-standard SSL/TLS encryption to prevent unauthorized access.

Regular Audits

We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account.

Staff Training

Our team completes annual privacy and data-handling training to ensure your information is treated with care at every level.

Compliance Framework

We align with data protection principles applicable in supported Indonesian regions and maintain transparent record-keeping practices.

Third-Party Vetting

Payment processors and service partners we work with must meet our privacy standards before handling any of your information.

Incident Response

If a security issue occurs, we notify affected users within 48 hours and provide clear steps to protect your account.

What Sets Our Privacy Approach Apart

No Data Selling
We never monetize your personal information by selling it to advertisers, brokers or third-party marketers.
Local Payment Focus
DANA, OVO, GoPay and QRIS transactions are processed through trusted local partners with strict data agreements.
Minimal Collection
We ask only for information necessary to verify your identity, process deposits and comply with local regulations.
Easy Deletion
Request account deletion anytime. We remove your personal data within 30 days, except where law requires retention.
Transparent Cookies
Our cookie policy explains exactly what tracking we use and why. You can adjust preferences in your browser settings.
No Forced Sharing
We don't require you to connect social media accounts or share data with external platforms to use deluna188.
Clear Language
This policy is written in plain English so you understand what happens to your information, not buried in legal jargon.

How We Protect Your Account

Two-Factor Authentication

Enable 2FA in your account settings to add an extra security layer. We send a code to your phone when you log in from a new device.

Session Timeout

Your account automatically logs out after 30 minutes of inactivity to prevent unauthorized access if you step away from your device.

Password Security

We hash and salt all passwords using industry-standard algorithms. We never store your password in plain text on our servers.

Transaction Logs

Every deposit, withdrawal and game activity is recorded in your account history so you can spot any unauthorized transactions immediately.

Fraud Detection

Our system monitors for suspicious patterns like unusual login locations or rapid deposit attempts and alerts you if something looks off.

Secure Verification

We verify your identity using government-issued documents and cross-check against official databases to prevent account takeover.

Privacy Questions Answered

We retain your data for seven years where required by local financial regulations in supported regions. After that period, we securely delete it. You can request earlier deletion, though some records may be kept for compliance purposes.

Yes. Log into your account and visit Settings > Privacy to download a complete copy of your personal data. You can also email [email protected] to request a formal data export within 14 business days.

No. Payment details are processed through encrypted channels and handled by our trusted payment partners. We store only a reference token so you don't have to re-enter details on your next deposit.

We share data only with payment processors, identity verification services and legal authorities when required by law. All partners sign strict confidentiality agreements and cannot use your data for their own marketing.

We notify all affected users within 48 hours with details of what was accessed and steps to protect your account. We also file reports with relevant authorities in supported regions and provide free credit monitoring where applicable.

Yes. Every marketing email includes an unsubscribe link at the bottom. You can also manage email preferences in your account settings under Notifications. We'll stop sending promotional messages within 24 hours.

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